First Line Management Course

First line managers have a difficult time because they often feel under pressure from all sides; from their own team members, from more senior managers, as well as pressure from customers.

This two-day First Line Managers training course is designed to help participants develop a series of methods to allow them to function more confidently and with more skill in the management of people, conflict management, communication, motivation and time management. These important skills will help them inspire the rest of the team to move forward together.

Delegates who attend this First Line Managers training course will:

• Inspire a positive mental attitude in the team and motivate others.
• Be able to handle difficult people, quickly and easily.
• Achieve your targets and gain respect.
• Learn how to handle interruptions and distractions.
• Improve their communication skills to give clear instructions.
• Learn how to delegate.
• Be able to solve problems before they occur with proper planning and preparation.
• Learn how to give constructive criticism.

Course Key Topics

• First Line Managers Training Course Overview
• How can you get the best performance from the team?
• The Six Major Skill Sets of management
• SMART Targets
• How to give clear instructions
• The importance of using numbers to clarify the message
• The proper and improper use of humour
• How to handle difficult people
• Don’t get emotional, use only factual language
• Prepare your message in advance
• Distinguish between reasons and excuses
• When to compromise and when not to
• Action plan
• Time and task management training
• Use the ‘deadline’ and the ‘value’ of the task to prioritise properly
• Distinguish between ‘busy-work’ and being ‘productive’
• The P List: Planning, prioritisation, preparation and prevention
• Handling interruptions and distractions
• Proper delegation
• How to better concentrate and focus
• Positive team atmosphere
• How to keep the conversations productive
• The five-part continuous improvement formula
• The opposing five-part failure formula
• How to give constructive criticism
• Turning negative situations into positive
• Action plan, final summary close

Suitability – Who should attend?
This training course is designed for anyone who needs to get the best from themselves and other people, and is beneficial for first line managers, non-managers and supervisors.